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CARE Ambulance Uses Cloud-Managed LTE for Location-Based Dispatching in Fleet

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CASE STUDY CARE AMBULANCE SERVICE ©Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com 3 3 Benefits Essential Network Stability for Emergency Response System With always-on LTE connectivity and reliable real-time vehicle location data, Care Ambulance trusts that its CAD system is dispatching ambulances and first responders to the locations where they are needed most. Improved Efficiency Through Remote Monitoring & Management NetCloud Manager gives Care Ambulance's IT professionals remote access to WAN analytics, which allows them to troubleshoot coverage issues from headquarters rather than driving out into the field or pulling vehicles out of the line of duty. The team pushes out security and firmware updates to the entire fleet with one click, all remotely. "In the past, the network solutions in our ambulances received updates twice a year during a lengthy, in- person process. With reliable LTE solutions, we can push out security and firmware updates over the air at any time," said Baker. High-Performance WiFi at Stations & Emergency Scenes High-performance WiFi extends dozens of yards beyond the exterior of each vehicle, which enables first responders to use connected devices, and access apps and information, throughout each emergency area. When ambulances are parked outside the organization's small one-vehicle stations, Cradlepoint's solutions broadcast WiFi that can be utilized by two-person teams inside those buildings. Cloud Management of Custom Apps When Care Ambulance writes custom scripts to improve operations, it can deploy and update those applications instantly to the entire fleet through NetCloud Manager. "We built an app that allows us to remotely unlock ambulance doors, in case our staff gets locked out during a critical situation. Cradlepoint's cloud- managed network solution plays a key role in our ability to keep that potentially life-saving app running and up to date," said Baker. Enterprise-Grade Security of Electronic Patient Records Electronic patient care records (EPCR) are state-mandated and highly sensitive, as the HIPAA privacy and security rules must be strictly followed. Cradlepoint's enterprise-grade mobile solutions with built-in stateful, multi-zone firewalls, along with easy-to-manage VPN tunnels, provide one component of Care Ambulance's multi-layer data security system. Learn more at cradlepoint.com/first- responder Obviously, seconds count. We need to send the closest, most appropriate vehicle to each emergency. Reliable Internet connectivity makes sure our vehicles' GPS data is always up to date, which truly helps saves lives." Ben Baker, Director of Communications and Information Technology at Care Ambulance Service

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