Success Stories

Piada Italian Street Food Protects Uptime & POS Data With All-in-One SD-WAN Solution

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CASE STUDY PIADA ITALIAN STREET FOOD ©Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com 2 Customer Profile Piada Italian Street Food opened its first restaurant in 2010, with a mission to create fresh, modern Italian food focused on the preparation of high-quality ingredients and attention to simplistic cooking. Its open kitchen design invites guests to share in the experience as chefs craft meals to order: piadas, pasta bowls, and chopped salads, all to be enjoyed in the dining room or on the run. The company, headquartered in Columbus, Ohio, now has 35 stores in the U.S. Business Needs With new locations rapidly popping up all over the U.S., Piada's network coordinator, Dave Gifford, chose an all-in- one network solution that is easy to deploy and manage, and that can facilitate both wired and wireless WAN through a single cloud-managed router. Reliable primary WAN with seamless failover was deemed vital, as it is an integral part of a great guest experience. Piada relies on many tools and services that require connectivity, including: — Point-of-Sale (POS) services — Gift cards and apps — Loyalty program services — Guest WiFi — In-store music streaming — CCTV / in-store security — HVAC monitoring In some areas — particularly where wired lines aren't feasible due to extreme costs, installation delays, or frequent outages — Piada needed an option for efficient Day-1 Internet. Also, Piada was hyper-aware of factors affecting data security and PCI compliance. The company needed a solution that would enable best-in-breed security that could be managed easily without on-site IT support at each store. Solution Piada replaced its legacy architecture of strictly wired firewall devices with Cradlepoint's NetCloud Service for branch locations. The service includes routing, WAN link termination and traffic management, a firewall, and cloud configuration and troubleshooting — delivered via a dual-modem branch router with embedded LTE, 24x7 support, and a limited lifetime warranty.

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