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valley-regional-transit-cs

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CASE STUDY VALLEY REGIONAL TRANSIT ©Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com 3 Highly Accurate Real-Time Data On each bus, a Cradlepoint router is teamed with a multi- zone GPS repeater to ensure uninterrupted vehicle tracking. "Today the information available to our riders is much more reliable than ever, thanks to our Cradlepoint solution," said Rhonda Jalbert, VRT's development director. Less Troubleshooting Constant WAN connectivity and GPS access improve the accuracy of information provided to riders, which translates into fewer phone calls for VRT's customer service team to address. "We had been averaging 9,000 to 10,000 customer service calls per month. With Cradlepoint, that number has fallen by about 25 percent. The difference saves us an entire full-time employee," Wingfield said. "Without Cradlepoint, I can't even imagine what our staff hours would be," Jalbert said. High-Performance Passenger Wi-Fi Now VRT adds value to its transit service by offering free passenger Wi-Fi. More than 350 passengers per day are utilizing guest Wi-Fi, and that number is sure to rise as the service becomes more well-known. "Providing free Wi-Fi on our buses has been a huge hit with our riders," Badesheim said. The agency now has opportunities to easily track Wi-Fi usage, customize its splash page, survey its riders, and pursue various marketing options. Centralized Network Monitoring & Management Through NetCloud Manager, VRT's IT team, which covers three locations as well as dozens of buses, can remotely troubleshoot network issues and push out updates across the entire fleet. "Prior to our Cradlepoint solution, we had been pushing out firmware upgrades between midnight and 4 a.m. to avoid disrupting our services. Today, we can instantly update our entire fleet with the click of a button," Moran said. Flexibility to Expand at Any Time With the flexibility to think big, VRT is considering implementing fare boxes that enable payment by credit card or phone, along with real-time monitoring of the CCTV system. Exceptional Customer Support VRT benefited from Cradlepoint's expert engineers and 24x7 support both while they deployed their solutions and in the months that followed. Learn more at cradlepoint.com/transit Cradlepoint provided a strong and stable solution to our communication problems. We now have an information system that is both dependable and reliable." Kelli Badesheim, Executive Director, Valley Regional Transit

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