Success Stories

Roswell 911 Dispatch Center Remains Resilient During Emergencies with Pop-Up Network

Issue link: https://resources.cradlepoint.com/i/1224675

Contents of this Issue

Navigation

Page 0 of 2

1 ©Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com CASE STUDY ROSWELL 911 DISPATCH Roswell 911 Dispatch Center Remains Resilient During Emergencies with Fast Pop-Up Network Solution: NetCloud Service for Branch Industry: Public Sector Use Case: Pop-Up Network Cradlepoint Solutions Enable Emergency Services Network Back-Up with Dual-Carrier, VoIP & VPN Capabilities Success Story Highlights Challenge — When a natural or man-made emergency happens, 911 centers can become overwhelmed. If power, water, or other resources go down, it means dispatch centers must physically move. During these emergencies, nearby dispatch centers may be experiencing the same event and will not have space or equipment to accommodate more staff. The City of Roswell in Georgia needed to ensure that its dispatch center, Roswell 911 Emergency Communications Center, could remain fully functioning so that calls are answered and response times don't lag when evacuation of the center is necessary. Solution — By deploying Cradlepoint's NetCloud Solution for Branch, Roswell 911 can pop-up a network and stage a new center if the primary center should need to be evacuated. The service includes routing, WAN link termination and traffic management, a firewall, and cloud configuration and troubleshooting — delivered via a dual-modem AER Series router with embedded LTE, 24x7 support, and a limited lifetime warranty. Cradlepoint's solution enables the department to utilize the City's VPN for files, the CAD system, 911 enabled laptops, WiFi, and VoIP phones all via the POE ports on the Cradlepoint. In the worst-case scenario, if there is an emergency, we still need to answer 911. Cradlepoint has enabled us to do that and given us piece of mind." John Potrzebowski, 911 Deputy Communications Director, City of Roswell, Georgia Police Department

Articles in this issue

Links on this page

view archives of Success Stories - Roswell 911 Dispatch Center Remains Resilient During Emergencies with Pop-Up Network