Success Stories

Caldwell Fire Department Improves Response Time with Reliable LTE Solutions

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©Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com 1 CASE STUDY CALDWELL FIRE DEPARTMENT Caldwell Fire Department Boosts Response Efficiencies with Wireless Connectivity Solution: NetCloud Service for Mobile Industry: First Responders - Fire Department Use Case: Emergency Services Cradlepoint In-Vehicle Networking Helps Fire Department Deliver Better Service to Community Success Story Highlights — Challenge — Caldwell Fire Department (CFD) needed always-on connectivity for access to its records management system for dispatch, mission-critical apps, and wireless devices. CFD had been using USB AirCards in their MDTs (Mobile Data Terminals) for connectivity; however, the AirCards frequently dropped connections. — Solution — CFD decided to upgrade its in-vehicle network by replacing the AirCards with wireless LTE from Cradlepoint's NetCloud Service for mobile. The service includes the cloud- managed COR Series routers with integrated LTE, allowing CFD the peace of mind that it can rely on a constant network connection at all times. — Benefits — The always-on connection for its dispatch system now has constant access to vital apps, reliable GPS so firefighters know exactly where they need to be, and connectivity for wireless devices during emergencies. For additional support, Cradlepoint's software, NetCloud Manager, delivers management of the entire network — remotely and from one location. I recommend any agency that is using AirCards to try out Cradlepoint for even a week, they will see the difference and it will make a huge impact on operations." Steve Donahue, Deputy Chief of Operations, CFD

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