Norfolk Fire & Rescue Service Boosts Communication Reliability in Rural Areas

February 24, 2021

Cradlepoint’s ESN-ready mobile broadband routers keep frontline workers connected during critical situations

Challenge — Technologies and applications are helping frontline workers from emergency service agencies such as Norfolk Fire & Rescue Service (Norfolk F&RS) respond faster and communicate more effectively throughout the UK. However, when working across a large geographical footprint and serving many communities in remote, rural areas, fire vehicles often travel into signal “not spots.” Access to the Home Office’s forthcoming Emergency Services Network (ESN) was therefore a priority.

Solution — Norfolk F&RS deployed a joint solution including Cradlepoint’s dual-modem, ruggedised Gigabit-Class LTE routers and Panasonic’s TOUGHBOOK 33 tablets in the front cabs of its fire appliances as Mobile Data Terminals (MDTs).

Benefits — With out-of-the-box ESN accreditation, Norfolk F&RS is fully prepared to reap the benefits of this critical new communications system. In addition, using Cradlepoint’s NetCloud Manager (NCM), the IT team can monitor signal strength and performance across a wide geographical area and benefit from automatic network failover between multiple mobile operators. This results in a more consistent level of connectivity for frontline workers in and around fire vehicles, helping them respond faster and more efficiently to emergency call-outs.

Learn more about in-vehicle solutions for fire departments on our webpage.

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